Business Process Management (BPM
) involves particular stakeholders
who are specialists in BPM. A project manager
involved in a BPM project may have other stakeholders to consider like the internal project team
, end users and so on, but when identifying their stakeholders they should also look for people or groups who fulfill these roles:
Chief Process Officer
- This person will be accountable for business process management within the organisation, standardising and streamlining business processes. They will own the bpm method, BPM lifecycle
, plans and strategy. They will be responsible for ensuring that bpm is embedded in the management philosophy.
- These are the subject matter experts for their departments or area. They are not necessarily technical, but they will know about the strategy for their divisions, the alignment to the overall business strategy and goals. You could also think of these stakeholders as the senior managers who will feed information into business process modelling
for their specialisms, for example heads of HR, finance, IT, sales and so on.
- Process Designers are the skilled individuals who are responsible for producing the business process models. They will work with the Business Engineers to research, observe and document the business processes. Designers will use Business Process Modelling Notation (BPMN)
to model the processes.
- These are the frontline or end users of the business processes. They will input to the process modelling by explaining their activities, hand-offs and dependencies within their processes.
- Knowledge workers are also process participants, but they use software to perform activities within a process for example, invoicing or payroll. They will have a detailed knowledge of the steps followed with the software applications used.
- Each process should have an owner who is responsible for managing the process and identifying inefficiencies and improvements during the modelling and optimisation
stages of the BPM lifecycle
. They work closely with the process participants and process designers.
- System architects are responsible for developing or configuring the business process management systems (bpms). See an example architecture diagram for a BPMS
- During BPM new software solutions may be needed or existing solutions may be integrated with other solutions or customised to improve a business process.
These are the specialist roles that you might find on a BPM project. It is also worth checking this stakeholder list
which lists 105 more generic stakeholder roles that may be involved. See also an overview of BPM
BPM examples - Business Process Models
BPM Stakeholder Analysis